Warranty and Your Consumer Rights
Clear terms, honest protection. Every new Superrays motorcycle comes with a warranty, a professional pre-delivery inspection, and written purchase documentation.
At a Glance
6-month engine and gearbox warranty on every new motorcycle. Full pre-delivery inspection before handover. Written proof of purchase and clear warranty terms explained at the point of sale.
Protection You Can Understand
The warranty page explains what is covered, what is excluded, and how to make a claim before you need one. The aim is simple: clear expectations and practical workshop support.
New Motorcycle Warranty
Every new motorcycle purchased from Superrays Motors is covered by the following warranty.
| Item | Coverage |
|---|---|
| What is covered | Engine internals and gearbox of new motorcycles purchased directly from Superrays Motors. |
| Duration | 6 months from the date of delivery. |
| Conditions | The motorcycle must have received a Superrays pre-delivery inspection, been serviced according to the recommended schedule, and only genuine or approved parts must have been used for any maintenance or repairs. |
| How to claim | Contact us with your purchase details and a description of the issue. Bring the bike to our workshop for inspection. If the fault is covered, we will carry out the repair at no charge. |
What the Warranty Does Not Cover
The following items and circumstances are excluded from warranty coverage. These are standard exclusions for motorcycle warranties and are listed here so you know exactly where you stand.
Wear Items
Parts that wear out through normal use and are replaced through regular maintenance:
- Brake pads and shoes
- Chain and sprockets
- Tyres and tubes
- Cables (clutch, throttle, brake)
- Spark plugs
- Filters (oil, air, fuel)
- Bulbs and fuses
Damage and Misuse
The warranty does not cover:
- Crash or accident damage
- Damage from overloading beyond the bike’s rated capacity
- Damage from racing or deliberate abuse
- Damage from flooding, submersion, or natural disasters
Modifications and Neglect
The warranty does not cover:
- Unauthorised modifications or aftermarket alterations
- Neglected maintenance (overdue oil changes, ignored service schedule)
- Use of non-genuine or substandard replacement parts
- Repairs carried out by unauthorised workshops for warranty-related issues
Workshop Warranty
Workshop-installed parts and related labour carry their own warranty, separate from the new-bike warranty.
| Item | Coverage |
|---|---|
| What is covered | New or reconditioned parts installed by our workshop during a paid service or repair, and the related labour. |
| Duration | As stated on your job card or invoice. In the absence of a longer stated period, a reasonable warranty period applies in line with Sierra Leone consumer protection law. |
| Conditions | The part must have been installed by our workshop. Faults caused by subsequent misuse, accident, or third-party interference are excluded. |
| How to claim | Return to our workshop with your job card or invoice. We will inspect the work and, if the issue is covered, correct it at no additional charge. |
Your Statutory Consumer Rights
Sierra Leone’s Consumer Protection Act 2020 gives you important rights when buying goods. Here is a plain-language summary of the key points that apply to motorcycle purchases.
Quality and Safety
You have the right to receive goods that are safe and of acceptable quality. Every new Superrays motorcycle is prepared and delivered to meet these standards.
Remedy for Qualifying Faults
If a qualifying fault appears shortly after delivery, you may be entitled to have the goods repaired, replaced, or refunded. The appropriate remedy depends on the nature and timing of the fault.
Repaired Goods Protection
If goods are repaired and the same fault reappears within the applicable legal period, you may be entitled to replacement or refund rather than another repair.
Your Rights Cannot Be Waived
Contract terms that attempt to exclude or restrict your statutory rights are void under the Act. Our warranty is in addition to your legal protections, not a replacement for them.
Important: This policy is in addition to, and does not limit, any rights you may have under applicable Sierra Leone law. Nothing on this page should be read as reducing your statutory consumer protections.
How to Make a Warranty Claim
Contact Us
Call, WhatsApp, or email us with your purchase details and a description of the problem.
Bring the Bike In
Bring the motorcycle to our workshop for a full inspection. Bring your invoice or receipt.
Inspection and Assessment
Our technicians inspect the bike and determine whether the issue falls within warranty coverage.
Resolution
If covered, we carry out the repair, replacement, or other appropriate remedy at no additional charge.
Questions About Warranty?
If you are unsure whether something is covered, or need to start a claim, contact us directly.
Send an Enquiry
Share your details and Superrays Motors will follow up with the right information for your request.